Challenge
IKU, once a local favourite for whole food and plant based meals, struggled as economic pressures and fierce competition closed its stores.
The post-COVID market, with a surge of ready-meals, brought both opportunities and challenges. Larger competitors and direct-to-consumer brands flooded the space, offering health-focused options with big budgets.
IKU needed to stand out, not only to survive but to thrive, by modernising its brand while honouring its roots. The challenge was to leverage IKU’s legacy in health and sustainability and turn it into an engaging, modern offering that resonated with today’s fast-paced, world-conscious consumers.
Solution
To reposition itself, IKU embraced an activist-driven approach, focusing on a “planet-first” philosophy that went beyond food. With the new brand platform, “Eat your world better”, it revolutionised how it went to market. From sourcing to eco-friendly packaging, every brand element emphasised this new activist mentality.
IKU prioritised community advocacy and consumer loyalty over traditional advertising, engaging its audience through influencers, earned media and sustainability efforts like the Future Food Grant.
By reframing itself as a movement, IKU connected with Australians on an aspirational level, tapping into a desire for change, both from a personal and planet level. This shift created an experience-driven brand where every interaction, from website to packaging, reinforced a commitment to positive change.
Impact
13M Australians reached via earned media
Order values went up 20% to $125 per basket
468% ROI
95% growth in sales
Conversion rate of 6.61%, tripling the industry average
54% customer retention rate, doubling industry benchmarks
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